Delivery Information
We would like to inform you about early courier collections on the following dates:
- Tuesday, December 23rd
- Tuesday, December 31st (New Year's Eve)
We strive to ensure that your order reaches you quickly and securely. Below you’ll find all the details about our delivery options, costs, and timeframes.
Delivery Options and Costs
UK Mainland Deliveries:
- FREE Delivery:
- Orders over £15 are shipped FREE using Royal Mail 48 Hour Tracked service. Tracking is provided once the shipping label is created.
- For orders over £30, customers can choose FREE delivery from Royal Mail 24 Hour Tracked, DPD, or Hermes. Tracking is provided once the shipping label is created.
- Paid Delivery: Orders under £15 can choose between Royal Mail 24 Hour Tracked, 48 Hour Tracked services, DPD or Hermes, with costs displayed at checkout.
International Deliveries:
- Tracked delivery services are available for the EU and Rest of the World.
Delivery Process
Once your order is placed, you'll receive a confirmation email with your order details. When your order is dispatched, we'll send you another email with tracking information, so you can monitor your delivery’s progress.
Our deliveries are handled by trusted couriers, and we aim to get your items to you as quickly as possible. Please note that working days are Monday to Friday, excluding bank holidays.
All orders placed by 1pm Mon-Friday will be dispatched same day.
Delivery Address
Please ensure that the delivery address provided at checkout is accurate and complete. Unfortunately, we cannot be held responsible for any delays or issues arising from incorrect delivery details.
Missed Deliveries
If you miss a delivery, our courier will leave a card with instructions on how to rearrange delivery or collect your parcel from a local depot. Please follow these instructions promptly to avoid any return of your order to us.
Returns
Due to the nature of nicotine pouches, we only accept returns if the product is sealed and unopened. If your product meets these criteria, please contact our customer service team to arrange a return.
Contact Us
If you have any questions regarding your delivery or need further assistance, please feel free to contact our customer service team. We’re here to help and ensure your shopping experience with Nicotine Pouches Ltd is smooth and satisfactory.
